Taking Action on Profitability Improvements, With Mandi Ellefson

In this episode of the Agency Profit Podcast, Marcel chats with Mandi Ellefson from Hands-Off CEO about why so many agency owners know what to do to grow—but still don’t do it. Spoiler: it’s not about strategy; it’s about avoiding discomfort. They break down the three keys to profitability—charging more, using your team better, and spending less to get work done—and why mindset often gets in the way. Mandi shares real stories of agencies doubling revenue by shifting from selling deliverables to selling results, and how letting go (of tasks, control, or even team members) can be the thing that finally unlocks growth. Bottom line: if you want a more profitable agency, you’ve got to stop hesitating and just do the thing.