#19 How Product Design Increases Bank Profits

The digital user experience (UX) is now the primary way that banks are perceived by customers, and that the quality of a bank's digital product is becoming the most important factor impacting profitability. It goes on to explain the various ways in which digital technologies, such as automation, data analytics, and mobile banking, are transforming the banking industry and creating new revenue streams. This podcast emphasizes the need for banks to adopt a customer-centric approach to product...