#27 10 Steps to Digital Excellence in Banking

This podcast episode discusses the rapid shift towards digital banking, highlighting its convenience and personalization while acknowledging the need for banks to adapt to the changing landscape. The episode explores the challenges banks face, such as outdated systems and a lack of data-driven decision-making. It introduces a 10-step framework for digital transformation, emphasizing user research, design systems, and a customer-centric approach to innovation, offering banks a strategic path t...