#28 Banking Customers Are Not Stupid

This episode reviews common pitfalls in banking app design, arguing that poor user experiences often result from design flaws, not a lack of user intelligence. The article by UXDA emphasizes user-centered design and explores techniques like user research, interface simplification, usability testing, accessible and personalized features, and effective onboarding. By adopting a user-first approach, banks can create intuitive, satisfying experiences that enhance customer loyalty, improve brand r...