#32 The Apple Way for Banking

This episode discusses UXDA’s article on why banks should adopt Apple's user-centric design principles to enhance customer retention and loyalty. Instead of overwhelming users with features, the focus shifts to simplicity, security, and emotional engagement—hallmarks of Apple’s success. The discussion reveals UXDA’s multi-level approach to embedding user-centricity across financial institutions, from strategic planning to app evaluation. Additionally, it dives into the critical role of under...