#53 Big Tech VS Big Curse on the Banking Experience

UXDA | Financial UX Design Podcast - A podcast by UXDA | Financial UX Design - Fridays

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Business Arts Technology

This UXDA podcast episode explores a critical question: Is Big Tech driving innovation in financial services or creating a monopolistic grip that threatens user experience? The discussion is based on UXDA CEO Alex Kreger's personal experience of a Facebook account hack that took a month to resolve, revealing the frustrating reality of monopolistic power—slow responses, lack of accountability, and no alternatives. Now, imagine this happening in fintech. What happens when your bank account is ...