#62 The Hidden Cost of Inaction in Digital Banking UX

UXDA | Financial UX Design Podcast - A podcast by UXDA | Financial UX Design - Fridays

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This episode dives into a critical challenge facing traditional banks: the high risk of standing still in a fast-moving digital world. As fintechs raise the bar with sleek, seamless and intuitive experiences, legacy banks clinging to outdated systems are rapidly losing ground—and customers. We explore why UX and digital branding are no longer optional—they’re essential for long-term success. From customer attrition to brand erosion and operational inefficiencies, we explore real-world exampl...